Privacy Policy
Effective Date: 3 March, 2025
1. Introduction
Backcountry Guides is committed to protecting your privacy. This Privacy Policy explains how
we collect, use, disclose, and safeguard your information when you use our application Backcountry Guides. Please read this policy carefully to understand our practices regarding your information.
By using the App, you consent to the collection, storage, and use of your data as outlined in this
Privacy Policy.
2. Information We Collect
We collect several types of information to provide and improve our services to you. The
information we collect includes:
● Personal Information: When you register for the App or use certain features, we may
collect information that can be used to identify you directly or indirectly, including your
name, email address, and phone number. This information is stored securely.
● Location Data: To provide accurate navigation and safety services, the App may collect
real-time location data when you use location-based features or activate GPS in your
device settings. You have control over location services and can disable this through
your device settings at any time.
● Usage Data: We may collect information on how you interact with the App, including app
activity, pages viewed, device information (such as device model, operating system,
unique device identifiers), and usage duration and frequency.
● Technical Data: Technical data such as IP address, browser type, and app version is
collected to help us improve app performance and functionality.
● Payment Information: We process payments through secure third-party payment
providers. We do not store your payment details.
3. How We Use Your Information
We use your information to:
● Provide, operate, and maintain the App’s core services.
● Personalise search results based on your location.
● Facilitate secure payments and process subscriptions.
● Allow users to contact service providers ("Guides").
● Provide customer support to both consumers ("Enthusiasts") and service providers
("Guides").
● Improve our App functionality, content, and features.
● Notify you of updates, changes, and security alerts.
● Ensure account security and prevent fraud.
● Send push notifications related to bookings and upcoming services.
● Use aggregated data for analytical purposes to understand usage trends and improve
user experience.
4. Data Retention and Deletion
● We retain user data for as long as the account is active. If an account is inactive for 1
year, we will delete the data.
● Users can deactivate their account and request the removal of their data through the
app.
5. Data Sharing and Disclosure
● We do not sell your personal data.
● When a user expresses interest in hiring a Guide, we share the Guide’s email and phone
number with them.
● We may share your information with service providers who help us operate our app (e.g.,
hosting providers, payment processors, email providers), but only as necessary.
● If required by law, we may disclose information to authorities.
● We may share information if you give us explicit consent to do so.
6. Security Measures
We are committed to securing your data. We implement technical and organisational security
measures to protect your personal information from unauthorised access, alteration, disclosure,
or destruction. However, no method of data transmission over the internet or electronic storage
is 100% secure. While we take industry-standard precautions, we cannot guarantee absolute
security.
7. Subscription and Cancellation
● Users can cancel their subscription at any time through the App Store.
● Payments already processed may not be refundable unless required by law.
8. Third-Party Services
● Our app may contain links to third-party services. We are not responsible for their
privacy policies or practices.
● Payments are handled by third-party payment processors, and we do not store credit
card details.
9. Your Privacy Rights
Depending on your location, you may have rights concerning your personal information,
including:
● Access: You can request access to the personal information we hold about you.
● Correction: You may request corrections to inaccurate or incomplete data.
● Deletion: You may request deletion of your personal information, subject to applicable
legal and contractual obligations.
● Restriction: You may request that we restrict processing of your data in certain
circumstances.
To exercise your privacy rights, please contact us at info@backcountryguides.app.
10. Children's Privacy
● Our app is not intended for children under 18, and we do not knowingly collect
information from children.
● If we become aware that we have inadvertently collected information from a child under
18, we will take steps to delete such information.
11. Liability Disclaimer
● We are not associated with the Guides who offer services through our app. We are not
responsible for their actions, security, or any issues that arise from interactions between
users and Guides in the real world.
● Users and Guides are fully responsible for their own safety and agreements.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant
laws. We will notify you of any material changes by posting the updated policy in the App or
through other communication methods. Your continued use of the App after any changes
constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us at:
Backcountry Guides Support
Email: info@backcountryguides.app
Phone: 415.573.5662
By using the Backcountry Guides App, you acknowledge that you have read and understood
this Privacy Policy and agree to our collection, use, and sharing practices as outlined above.